Workflow automation for operational teams

Take repetitive work off your team's plate.

I build software that handles the work between your inbox, forms, spreadsheets, CRM, and other business systems. AI handles messy inputs when it helps. Your team keeps the decisions that need judgment.

A rough description is enough. If the work should stay manual, I will tell you.

Sample workflow Status: ready to scope

Incoming estimate request

One request. One clear path.

  1. In
    Request arrivesEmail, web form, or call notes
  2. Auto
    Build the recordClean the details and update the CRM
  3. Auto
    Move it forwardAsk for missing details and prepare the reply
  4. Human
    Handle the exceptionYour team gets the context and makes the call
Intake Records Follow-up Exception handling

Where the manual work hides

Your software may be fine. The gaps between it are not.

A lot of operational work lives between systems. Someone reads the message, figures out what it means, copies the details, and remembers what should happen next. That is where automation earns its keep.

Home services

Turn a new request into a complete job record.

Pull the details from forms, email, or call notes. Ask for what is missing before dispatch touches it.

Transportation

Keep documents and status updates moving.

Read incoming paperwork, update the right record, and send unusual cases to an operator.

Manufacturing and industrial

Move requests out of inboxes and into the operation.

Prepare order details, route approvals, and keep the next person from waiting on a manual handoff.

Commercial real estate

Follow up without rebuilding the list every morning.

Track inquiries, prepare updates, and make sure the right person sees replies that need attention.

A real workflow, rebuilt

School pickup ran on text messages and shouted names.

Visit Laneroo

A school coordinated pickup for about 700 students and 300 families with three people passing information down the line. One person checked in cars and texted student names. Another tracked the messages and called out the names. A third checked students out on the way to the pickup line.

I built Laneroo as a browser-based system that works on the phones and tablets the school already had. Staff scan a family QR code at the first station. The student queue updates live at the second. The third station records each completed pickup.

The school also has one place to manage students and families, distribute or revoke QR codes, and run reports. The daily screens work on low-data connections, and parents do not need to download an app.

700students
300families
3pickup stations
1 weekto working pilot
First meeting to school deployment About 15 calendar days

"This new process is going to be so much better for parents and students than the current process."

Britney A., Director of Operations

Start with one workflow

Get one painful process out of your team's way.

The 7-Day Automation Sprint starts with one process. We find a good candidate, agree on what success looks like, and build it.

01

Free

Automation Fit Call

Bring one repetitive task. We will look at the steps, the systems involved, and what keeping it manual costs.

$0
02

Scope

Automation Blueprint

I map the process, edge cases, access, and acceptance criteria before the build starts.

$1,000

If the workflow does not meet the Blueprint's acceptance criteria, the final payment is not due.

See the full sprint

Software already in the field

I build and operate the products too.

The automation offer is new. The work behind it is not. These products use AI for email, phone intake, guided support, and other jobs where software has to make sense of messy information.

Also available

Need experienced help inside an existing Ruby on Rails application?

Discuss the Rails problem

A rough description is enough

What work does your team keep doing by hand?

Send me the version you would explain to a coworker. I will tell you whether it looks like a good automation candidate and what I would need to see next.

Show me the workflow